We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they are shipped. All products purchased though HSE are warranted by the manufacture, if applicable. Contact us for manufacture warranty information, if applicable on any products for sale on our website. All warranty claims must be return to the manufacture.
If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. All defective merchandise must be returned directly to the manufacturer for warranty repair or replacement. Manufacturer defects found after the product has been used revert to the manufacturer’s warranty (a copy of which can be obtained upon customer request) and they will handle any problems for you directly. Products sold by HSE are warranted through the manufacturer, not through HSE. The preferred method of exchange is for you to contact the manufacturer to be sure that you have set up the product properly and that it is really defective. If the manufacturer decides that the product is defective, usually the manufacturer will pay for the shipping of the defective product back to them and they will pay for the shipping of a replacement product to you. If you decide to ship the product to HSE instead, we can be the intermediary, though you must pay for shipping to HSE, and pay for shipping from HSE to the manufacturer. This will also take much more time to be resolved. You will receive the product replaced or repaired from the manufacturer.
If you need the part replaced right away, you must contact the manufacturer and work something out with them. HSE can sell you a new part and ship it right away, but we must charge you for the part and shipping, and we cannot give a refund on the returned part. HSE does not offer refunds on malfunctioning parts.
If the item is of the HSE brand we will give you the advertised guarantee for the particular product, and will replace it for the same (we will decide if the item will be repaired or new) or similar item if we don’t have the same item available within a reasonable amount of time. No refund will be given in any case. If the item is brand new and inoperable contact us within 30 days to be able to offer you free shipping back and forth to obtain your replacement. If the item is shipped back to us after 30 days or has been used, the customer is responsible for shipping costs back and forth. If the item shows signs of abuse, misuse or intended or unintended damage, we will not replace or refund your money in any case. All returns to HSE must have a Material Return Authorization Number.